Is it truly the most wonderful time of the year? Or maybe your staff really does start to feel like grandma got run over by a reindeer. Before the stress and worry of the holidays hit, make sure your HR staff are prepared so they can ring in the New Year with confidence and positivity…. Read more »
Monthly Archives: November 2015
The Secret to Keeping Your Cool in Customer Service
When you work in customer service, whether it is face-to-face or over the phone, you fantasize about how you would respond to rude behavior. But, because you’re a consummate professional, you bite your tongue and provide service with a smile. Is it really that easy? Customer service jobs are among the most stressful, and if… Read more »
How to Create Thankful Employees (Hint: It Starts by Being a Gracious Employer!)
There is a saying; “It isn’t happy people who are thankful, it is thankful people who are happy.” This is a great lesson to keep in mind this time of year as we begin to celebrate Thanksgiving with our friends and family. But what about thankfulness within the office? How can you create a culture… Read more »
5 Steps Administrative Candidates Need to Take Before the Busy Holiday Season
The hustle and bustle of the holiday season is not just a thing crooners emphasized in classic Christmas carols. It’s very real. Shopping, cooking, baking, decorating, and visiting are all integral parts of most people’s holiday plans. You may even find yourself traveling much of the next two months as families become scattered across the… Read more »