What Customer Service Reps Are Really Looking For (Hint: It’s Not Money!)

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Finding the right motivation for a team of customer service reps can be the difference between good production and top production. But many hiring managers automatically equate success with money. But what if it isn’t money at all that motivates your team? It is important to know what customer service reps are really looking for… Read more »

Impress Your Interviewers with Your Workload Management Skills

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Some people just assume that a feeling of being overwhelmed comes with the territory in a professional job. But that doesn’t need to be the case. When you’re in the market for a new job, you can demonstrate one of the most valued but underrepresented skills in today’s workplace. If you are good at managing… Read more »

Is It Impossible to Retain Your Top Employees?

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Every corporate ladder has a top rung. And most of the time a company is structured like a pyramid. There are more entry-level and mid-level positions available than executive opportunities. For this reason, many companies believe they won’t be able to retain their top employees as they grow in their careers and look for more high-level opportunities…. Read more »

Not Landing Your Dream HR Job? You May Be Making the Wrong Impression!

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Human resources is a job that requires good interpersonal skills, great communications, and making the right first impression. If you’re looking for a new opportunity in HR but feel as though you’ve been passed up for dream jobs, it make be time to take another look at your own first impression. What could you be doing that will cause… Read more »