Should You Hire Employees With No College Degree?

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A college degree has long been a traditional job requirement for many office jobs. But are there occasions where hiring someone without a college degree is the right move for your business? The truth is, each individual’s experience will be very different, so it’s hard to have a blanket policy for these situations. Here are… Read more »

5 Benefits of Performing Mid-Year Performance Reviews

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How do you handle employee reviews in your company? Do you handle them at each employee’s anniversary? Do you review everyone in the company at the end of the year? Whichever is the case, you may not have thought much about performing a mid-year review, as well. Is it really an advantage to create a… Read more »

What Customer Service Reps Are Really Looking For (Hint: It’s Not Money!)

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Finding the right motivation for a team of customer service reps can be the difference between good production and top production. But many hiring managers automatically equate success with money. But what if it isn’t money at all that motivates your team? It is important to know what customer service reps are really looking for… Read more »

Are You Effectively Showcasing Your Customer Service Skills on Your Resume?

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Many people assume customer service skills are a dime a dozen. But that is entirely false. To properly sell yourself for your next CSR job, it is imperative that you create a resume that can stand out from your competition. But how do you do that when customer service skills can appear generic? Before you… Read more »